Privacy Policy

Last Updated: 23 June 2026

1. Introduction

Valore Property Services Ltd (“Valore”, “we”, “our”, or “us”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website, submit an enquiry, subscribe to our communications, engage with our services, or otherwise interact with us.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are

Valore Property Services Ltd

Company Number: 13890628

Registered Office:

86-90 Paul Street,
London,
England,
EC2A 4NE

Email:
info@valorepropertyservices.com

Telephone:
020 8135 7373

Privacy Contact:
info@valorepropertyservices.com

3. Information We Collect

We may collect and process the following personal information:

Identity Information

First name
Last name

Contact Information

Email address
Telephone number
Postal address
Property address

Business Information

Company name
Property portfolio details
Enquiry details

Investment Information

Investment budget ranges
Investment preferences

Booking Information

Where applicable through Valore Living or associated systems:

Reservation information
Guest details
Stay information

Verification Information

Where required for guest verification:

Government-issued identification
Verification records
Security deposit information

Technical Information

IP address
Browser type
Device information
Operating system
Referral source
Website activity

Marketing Information

Marketing preferences
Newsletter subscriptions
Communication preferences

4. How We Collect Information

We collect information when you:

Visit our website
Submit a contact form
Request a management quote
Request information regarding property management services
Subscribe to our newsletter
Book a consultation
Contact us via email or telephone
Interact with our social media channels
Use our client portals
Submit booking enquiries through Valore Living

We may also automatically collect information through cookies and analytics technologies.

5. How We Use Your Information

We use your information to:

Respond to enquiries
Provide property management services
Arrange consultations
Manage landlord relationships
Manage investor enquiries
Process bookings and reservations
Verify guest identities
Collect and manage security deposits
Improve our website and services
Send service-related communications
Send marketing communications where lawful
Comply with legal obligations
Protect against fraud and misuse

6. Legal Basis for Processing

We process personal data under one or more of the following lawful bases:

Contract

To provide services you have requested.

Legitimate Interests

To operate, improve and grow our business.

Consent

Where you have opted in to receive marketing communications.

Legal Obligation

Where we are required to comply with applicable laws and regulations.

7. Marketing Communications

Where you have provided consent, we may send:

Market updates
Industry insights
Property investment content
Service announcements
Business updates

You may unsubscribe at any time using the unsubscribe link in our emails or by contacting us directly.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality and understand how visitors use our website.

These may include:

Essential Cookies
Analytics Cookies
Marketing Cookies
Performance Cookies

We currently utilise technologies including:

Google Analytics
Google Tag Manager
Meta Pixel
Microsoft Clarity or similar user experience tools

You may manage cookie preferences through our cookie consent tool.

9. Third-Party Providers

We may share information with trusted third-party service providers including:

Framer
Guesty
SuiteOp
Stripe
Calendly
HubSpot
Mailchimp
Google Workspace
Analytics providers
Professional advisers

These providers are only given access to information necessary for their services.

10. International Data Transfers

Some of our third-party providers may process personal information outside the United Kingdom.

Where such transfers occur, we take reasonable steps to ensure appropriate safeguards are in place and that personal data is protected in accordance with applicable data protection laws.

11. Data Retention

We retain personal data only for as long as necessary.

Typical retention periods include:

General Enquiries

Up to 24 months after last contact.

Marketing Subscribers

Until unsubscribed or removed due to inactivity.

Landlord Records

Duration of relationship plus up to 7 years thereafter.

Guest Records

Up to 7 years where required for legal, accounting, fraud prevention or compliance purposes.

Retention periods may be extended where required by law.

12. Security

We implement reasonable technical and organisational measures to protect personal information.

However, no internet transmission or storage system can be guaranteed as completely secure.

13. Your Rights

Subject to applicable law, you may have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Restrict processing
Object to processing
Withdraw consent
Request data portability
Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO Website:
https://ico.org.uk

14. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

15. Changes to This Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page.

16. Contact Us

For privacy-related enquiries, please contact: